1. About This Policy

This Privacy Policy explains how RAYSUN Equipment (“RAYSUN,” “we,” “us,” or “our”) collects, uses, stores and shares personal information when you visit raysunequipment.com, contact us, submit an inquiry, upload a drawing or interact with our website.

2. Information We Collect

Depending on how you use the website, we may collect:

• Contact details, including your name, company, country, email address and WhatsApp or phone number.
• Project and technical information, including the machine required, tube material, tube shape, tube diameter, wall thickness, bending radius, required capacity, message and uploaded drawings or files.
• Inquiry and communication records, including messages and our responses.
• Technical and usage information, such as IP address, browser type, device information, approximate location, pages visited, referring source and interaction data.
• Cookie and similar technology information used for essential website functions, security, performance and analytics.

3. How We Use Information

• To review drawings and process requirements and recommend suitable equipment or solutions.
• To respond to inquiries, prepare quotations and communicate about potential or existing projects.
• To operate, secure, maintain and improve the website.
• To understand website performance and visitor interaction.
• To prevent misuse, fraud or security incidents and comply with applicable legal obligations.

4. Legal Bases

Where applicable law requires a legal basis, we process information to take steps at your request before entering into a contract, to perform a contract, with your consent, to comply with legal obligations, or for our legitimate interests in operating our business, responding to inquiries and improving our services.

5. Forms and Uploaded Drawings

Information submitted through our inquiry forms is stored in our website form system and may be sent to authorized RAYSUN personnel by email. Please upload only files that you are authorized to share. Do not submit sensitive personal information that is not necessary for your inquiry.

6. Cookies and Analytics

Our website may use essential cookies and analytics technologies, including services provided through Google Site Kit or Google Analytics. These tools may collect device, browser, session and approximate location information to help us understand website usage. You can manage or delete cookies through your browser settings. Where required, non-essential cookies will be used only after obtaining appropriate consent.

7. How We Share Information

We may share information with authorized employees and service providers that support website hosting, forms, email delivery, analytics, security and technical operations. We may also disclose information when required by law, to protect legal rights or in connection with a business transfer. We do not sell personal information.

8. International Data Transfers

Because we work with international customers and service providers, information may be processed in countries other than your own. Where required, we use appropriate safeguards for international transfers.

9. Data Retention and Security

We retain information only for as long as reasonably necessary for the purposes described in this policy, including inquiry follow-up, project records, security and legal obligations. We use reasonable administrative and technical safeguards, but no internet transmission or storage system can be guaranteed to be completely secure.

10. Your Rights

Depending on your location, you may have rights to request access, correction, deletion, restriction, objection, portability or withdrawal of consent. You may also have the right to complain to an applicable data protection authority. We may need to verify your identity before responding.

11. Third-Party Links

Our website may link to WhatsApp, Facebook, Instagram, YouTube, LinkedIn and other third-party services. Their privacy practices are governed by their own policies, and we are not responsible for their websites or services.

12. Children’s Privacy

This website is intended for business and professional users and is not directed to children. We do not knowingly collect personal information from children.

13. Changes to This Policy

We may update this policy when our website, services or legal requirements change. The latest version will be posted on this page with the updated date.

14. Contact Us

For privacy questions or requests, contact us at info@raysunequipment.com or RaysunEquipment@gmail.com.